How do I know my size?

On the page of the shoes you are going to buy you have a section called "Size guide" where you will see the range of sizes.

You can check our here our video if you need more info on how to know your size.

What are the shipping costs?

60 days free shipping and returns for orders of NEW COLLECTION. 24 to 72 hours delivery service. 

OUTLET/REBAJAS/PROMOCIONES: Envío y devoluciones a cargo del cliente con un coste de 4,95€ cada envío.

Intento de entrega fallido: La NO recogida del pedido  del punto de recogida y por consiguiente, devolución a nuestras instalaciones tiene un coste de 9.95€. 

For orders over 59,95€ Portugal, Germany, France, Belgium, Austria, United Kingdom, Italy, Luxembourg and other countries the shipping costs are free and delivery takes 7 to 10 days. 

For smaller orders, these are the costs:

Germany, Austria, Belgium, France, Monaco, Italy, Luxembourg, Netherlands, United Kingdom and Ireland, Denmark, Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Denmark, Leichtenstein and Poland and rest of Europe: €9.95

We do not ship to the Canary Islands.

What materials are LAÜD Recycled shoes made of?

Our shoes are made from vegan and recycled materials. We are committed to using as many recycled materials as possible to achieve a 100% recycled shoe. We use recycled fabrics from PET bottles, leftover mattresses and recycled cardboard for the insoles and coffee for the sole. For each pair of shoes, 3 coffee capsules are recycled. 

How can I request an exchange or refund?

Of course you can! You can do it for any reason within the established period (as long as the shoes are in the same condition as you received them). And for FREE! 

To request an exchange or refund, please contact us at info@laudrecycled.com.

Special conditions for products in the outlet area.

How long do I have to return my order?

You have a 60-day guarantee 😉 for an exchange or return.

Can I exchange my shoes for another model or size?

No problem! As long as there is stock, you can exchange your size for any model or size. If there is any difference in price, whether it is higher or lower, we will explain what you have to do. You can ask us at info@laudrecycled.com

How long does it take to get my money back?

Once we receive back the pair you send us to return, the refund takes a maximum of 7 working days. 💪

Is it safe to buy online?

Of course you can! Our website uses SSL (Secure Sockets Layer) payment protocol. You can pay by credit card, debit card, Paypal or Bizzum (only available in Spain).

How do I place an order?

It's easy! On our website, go to the page of the product you like, choose the size and the option "Add to cart". From there you will have the product included in the basket and you will only have to "Finalise the purchase", enter the shipping details and choose the payment method. Once you have made the payment you will receive an email confirming your purchase. Check SPAM if you haven't received it. If you don't receive it, write to info@laudrecycled.com and we will send it again! 

How can I use my discount code?

If you have a discount code, you can use it on the payment page. There, before you enter your card details, you will be asked if you have a discount code. Enter it and click on the "apply" button. Once you check that the discount has been applied correctly, you can make the payment without any problem.

Where do you manufacture?

Our shoes are handmade in Elche, in a small family factory. All our manufacturing processes are km 0.

How long does it take for my order to arrive?

It depends on the delivery address. For mainland Spain, a maximum of 48 hours, but bear in mind that if you place the order on Friday or it leaves on Friday, Saturday and Sunday do not count.

I have entered my delivery address incorrectly, how can I change it?

If you want to change the address you have to do it right away because orders are usually shipped the same day or the next day. To change your address, please send us an email to info@laudrecycled.com. 

What happens if my order is delivered and I am not at home?
When you place an order, we put the telephone number you give us, so that the delivery service will notify you before going to the address indicated. In case you are not at home, you can arrange with the agency the delivery at another time/day or pick it up at their facilities.

If you have any doubts about your size, we explain briefly how to find out your size through this video.

Wash our sustainable sneakers with a cloth and neutral ph soap.

Do not machine wash or tumble dry (Laüd Recycled uses recycled plastic materials that cannot be machine washed, as these would release microplastics into the sea or oceans).

Do not use bleach.

Visit our page TRANSPARENCY LAÜD RECYCLED to learn more about material, manufacturing and other management costs.